![]() When my son and I returned the vehicle two days later, Hameed was there to assist us. ![]() Not just any Ford Fusion, but a Ford Fusion Hybrid! Not only would I be driving in a comfortable vehicle, but I would also save a significant amount of cash at the pump.talk about a win-win! After showing me a few key features of the vehicle (I've never had this done at any other rental car company), he handed over the key fob and sent me on my way. When I mentioned that I would be driving 5+ hours to Southern California, out of the kindness of his heart, he upgraded (for free) me to a mid-sized Ford Fusion. After verifying my identification, he proceeded to search the lot for available vehicles. When I entered Hertz I was warmly greeted by an employee by the name of Hameed. Nothing against Hyundai, but their entry-level vehicles do not offer the best levels of comfort for long road trips. That particular evening, the compact size options were limited to two Hyundai's. I don't know about you, but whenever I pull up to a rental car establishment, I always do a quick survey of the possible vehicles that I may be subjected to. Later that day I headed to Hertz to pick up the vehicle. ![]() After locating a great deal at a nearby Hertz, I booked the reservation. Needing to book a rental car for a last minute work-related trip, I searched online for the best deal that I could find on a compact size vehicle. My overall experience with Hertz was better than I anticipated. The Jeep Compass was clean, had nearly a full tank of gas, newer and a smaller version SUV but an adequate, comparable for my needs.īecause of delays in my car repairs I reached out to Hertz a couple of times. I was in and out in a short period of time. Matt was very helpful, the paperwork was ready and quick to complete. On the 9th I dropped my car off at Caliber Collision and a Lyft/Uber picked me up and took me to the Hertz facility. I visited the rental company on Friday the 6th to make sure my reservation was all set up, they had the upgraded vehicle I'd need and a few other matters. Hertz was my only option unless I wanted to pay without my insurance company. I even contacted State Farm requesting a different rental company. I read the reviews, was concerned about how my experience would be. Once my insurance claim was approved, State Farm set up my initial rental with Hertz Rent A Car.
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